Our People and Culture

The Quest for Excellence

As an aspiring global brand, we are proud of our African heritage. The inroads we are making into the key monetary zones in Africa and OECD are deeply rooted in our organisational DNA of the Quest for Excellence. This is the single minded proposition that propels everything we do as a Bank.

Our brand driver influences our organisational approach in all we do from providing services to our customers to how we manage our people.

People Management Philosophy

People are the core of our business. Our human resource management practices are designed to be flexible to accommodate the needs of each individual employee, encourage a sense of ownership in all aspect of our business, develop requisite professional and ethical behavioural standards, deliver superior client service, embrace sound financial discipline and recognise and reward performance.

Our objective is to have a well-motivated staff complement that experience career satisfaction and takes pride in working for a respected organisation that offers progressive career development at individual level.

Performance Management

We are a merit driven organisation. Our Performance Management System measures each employee’s performance against clear and objectively defined goals. The level of achievement of these goals determines both the growth of the organisation and those of every individual employee. Necessary tools and support are provided to ensure seamless attainment of these goals.

Our performance management culture is under-pinned by the quest for a culture of high performance and socially responsible employees.

Compensation and Incentives

In our quest to retain the best pool of exceptional talents in the industry, the Bank consistently rewards high-performing employees and teams with adequate monetary and non-monetary compensation. This practice has had a significant impact in spurring our people to greater personal and organisational achievement.